Shipping
What is the cost of shipping?
A shipping charge of Rs. 40 is applicable to all orders under Rs. 500.”
How long will it take for the order to reach me?
From the time of shipping, it takes 5-7 days for orders to reach you.
What can I do if my order dispatch is delayed?
We will try our best to get your products to you within the estimated delivery times. If the package has not reached you by the expected delivery date, please write to us at care@floralbark.com and we will try our best to resolve your issues.
My order has been shipped. Can I track it? Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order. The tracking details will be provided within 24hours after placing the order.
To complete your return, we require a receipt or proof of purchase.
Returns, Refunds, Cancellations
Step 1 – Raise a return/replacement request within 5 days from the date of delivery, if you’ve received the wrong or expired product(s) only.
Please raise a request here with order and contact details and send the same to care@floralbark.com
Step 2 – Give us 2 working days to review your return request.
Step 3 – After reviewing your return request, you will be informed to self-ship the product via any reliable courier company. We will reimburse the courier charges.
Step 4 – After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Under what conditions can I return/ replace my product?
- Wrong product delivered
- Expired product delivered
- Damaged product delivered – Physical damage/tampered product or packaging
- Incomplete order
- Missing products
Under what conditions return/ replacement requests will not be accepted?
- Opened/used/altered products.
- Original packaging (mono cartons, labels, etc.) missing.
- The return/replacement request is generated after 5 days from the date of delivery.
- The damaged/ missing product is reported after 2 days from the date of delivery.
Can I cancel my order?
Please call us on +91 9797-494-050 (Mon-Sat – 9 am to 6 pm), and we will help you in cancelling the order.
Note: FloralBark reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer which may include having a verbal or written confirmation from the customer.
How will I receive the refund for my cancelled or returned product?
In case of prepaid orders, money will be returned to the bank account/credit/debit card or where the payment was made from within 7 business working days. For Cash on Delivery orders customers will be required to provide bank details where they would like to receive the refund.
How long does it take to receive a refund for a cancelled order or returned product?
We will process your refund within 7 business days in case of cancellation of an order. In case of returns, we will refund the money after the product has been received by our warehouse and post-completion of the quality check. Please note, that this entire process takes 2 weeks after the return has been picked up.
Can I return part of my order?
Yes. You can return any products that are eligible for returns within 5 days of delivery.
Need help?
Contact us at {care@floralbark.com} or {WhatsaApp 9797494050}for questions related to refunds and returns.